Last updated: 8 October 2026
This privacy notice explains how Bromson Hill Nursing Home collects and uses personal information through this website, www.bromsonhill.co.uk. It covers visitors to the website and people who contact us through it. It does not cover the personal and health information we hold about residents as part of their care, which is explained separately in the information we give to residents and their families.
1. Who we are
Bromson Hill Nursing Home (registered with the Care Quality Commission as Bromson Hill Care Home) is operated by BM Care Warwick Limited, a private limited company registered in England and Wales (company number 08690573). BM Care Warwick Limited is the data controller for the personal information described in this notice.
- Registered office: First Floor, 10 College Road, Harrow, Middlesex, HA1 1BE
- Home address: Bromson Hill Nursing Home, Ashorne, Warwick, Warwickshire, CV35 9AD
- Email: manager@bromsonhill.co.uk
- Telephone: 01926 651166
- ICO registration number: ZA476121
2. The information we collect
When you contact us
If you send us a message using the contact form on this website, we collect your name, email address, telephone number and the content of your message. Please do not include detailed health information about yourself or a loved one in the form; we will discuss any care needs with you directly.
When you visit the website
Our web server automatically records technical information such as your IP address, browser type, the pages you visit and the date and time of your visit. This is used to keep the website secure and working properly.
If you agree to analytics cookies, we also use Google Analytics to understand how visitors use the website, for example which pages are visited most. This information is collected in a way that does not directly identify you.
3. How and why we use your information
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Replying to your enquiry, arranging a visit or sending you information you have asked for | Legitimate interests (responding to people who contact us) and, where you are enquiring about care, taking steps at your request before entering into a contract |
| Keeping the website secure and preventing spam or misuse of the contact form | Legitimate interests |
| Understanding how the website is used so we can improve it (Google Analytics) | Consent, and only if you accept analytics cookies |
| Meeting our legal and regulatory obligations | Legal obligation |
We do not sell your personal information, and we do not use it for marketing unless you have asked us to.
4. Cookies
Cookies are small text files stored on your device. We use:
- Essential cookies: a session cookie (BROMSONSESSID) that keeps the contact form secure. This is strictly necessary and does not require consent.
- Analytics cookies: set by Google Analytics (for example _ga and _ga_*) only after you click “Accept” on our cookie banner. They typically last up to 2 years.
We remember your cookie choice in your browser. You can change your mind at any time using the “Cookie settings” link at the bottom of every page.
5. Who we share your information with
We only share your information where necessary, with:
- our website hosting and email providers, who store and transmit data on our behalf;
- Google, if you consent to analytics cookies (Google may process data outside the UK under appropriate safeguards);
- regulators, local authorities or other bodies where the law requires us to.
Our service providers may only use your information on our instructions and must keep it secure.
6. How long we keep your information
- Enquiries that do not lead to admission: up to 12 months after our last contact with you.
- Enquiries that lead to a resident joining the home become part of that resident’s records and are kept in line with our records retention policy.
- Server logs: no longer than necessary for security purposes, normally up to 90 days.
- Analytics data: retained by Google Analytics for up to 14 months.
7. Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information, including encrypted connections (HTTPS) and restricted access to enquiry emails.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use your information;
- withdraw your consent at any time, where we rely on consent;
- ask us to transfer your information to another organisation, where applicable.
To make a request, email manager@bromsonhill.co.uk or write to us at the home address above. We will respond within one month.
9. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk, telephone 0303 123 1113.
10. Changes to this notice
We may update this notice from time to time. The latest version will always be available on this page.