During these unprecedented times, the health and welfare of our residents remains to be our highest priority.
We wholeheartedly appreciate that our residents and their families are missing visits with loved ones and much time has passed. Our plans are taking momentum as lockdown eases for the general public and we await an update from Public Health England and Public Health Wales so that you will be able to see your loved one in a safe and controlled way.
We are only allowing visits in our garden at a safe social distance. Please note if there is a situation that requires a non-routine visit in extenuating circumstances such as the end of life; your General Manager will work with you to ensure that the appropriate precautionary measures are taken to minimise any potential risks, you can be assured anyone displaying symptoms or any member of their household who is displaying symptoms will not be allowed to enter the home, all visitors temperatures will be taken, infection control measures will also be taken, handwashing and the appropriate PPE will be provided, essential medical visits will continue.
This is not a decision we have taken lightly, but we feel it’s important to comply with the Public Health England and Public Health Wales advice to ensure the safety of your loved one who are in the high-risk category for Covid-19.
We continue to follow robust infection control measures which are in line with Government and Public Health England and Public Health Wales advice. Our team and PPE levels remain to be sufficient and we will continue to test the residents and our team on a regular basis to ensure their safety and others. We are also ensuring that any team member who is displaying any symptoms of a Covid-19 infection are appropriately self-isolating at home and only return to work when they are free from any symptoms.
We continue to apply the policy of social distancing in all our care homes; this means that we are encouraging residents to stay in their rooms as much as possible to avoid mixing with others. This has meant our teams have had to introduce more innovative ways to keep residents connected with each other and their family members, to reduce the risk of social isolation. Our team members are becoming extremely adept in their use of IT, and are coordinating 1-2-1 activities to keep residents occupied and entertained whilst they remain in their rooms. We have been encouraging residents to go outdoors as weather allows whilst maintaining the social distancing rule of 2-meters apart. We are continually monitoring how the policy of social distancing is impacting on the resident’s emotional well-being and will provide more support if needed. This can take the form of more 1:1 input or more frequent contact with family and friends via a suitable IT platform.
Our housekeeping team continue to keep the homes spotlessly clean to reduce the risk of any viral contamination on hard surfaces and team members are no longer traveling to work in their uniforms but are changing in the home prior to commencing duty and then changing back into their outdoor clothes before they leave the building.
Team training in Covid-19 and infection control continues and our team are fully supported with a current and up to date “Management of Covid-19” policy and associated pieces of guidance, all of which reflects current UK Government and Public Health guidance.
We thank you for your support as we move through this worldwide pandemic. The clapping for carers, along with the many messages of thanks and gifts of appreciation have meant so much to the care team who are working tirelessly to keep your loved one safe. We continue to follow all current Government and Public Health England and Public Health Wales guidance closely and we will keep you informed of any developments.
If you would like to have more contact with your loved one or if you have any questions about your loved ones care please do not hesitate to contact your General Manager. Alternatively, if you have any queries regarding our management of Covid-19 you can email firstname.lastname@example.org.
Thank you for your patience and cooperation.